Zammad

Zammad is a European customer support and ticket management solution. It helps centralize requests from multiple channels, assign them to teams, track resolution, and structure customer conversations. It may suit support, customer service, and operations teams looking for an alternative to Freshdesk, Help Scout, Gorgias, Kustomer, Front, Zoho Desk, HappyFox, or Kayako. Functional coverage should be confirmed before publication against channel, automation, reporting, and integration needs.